Effective Date: 20-08-2024

At Treee AE, we are committed to offering high-quality products that meet your expectations. Our warranty policy is designed to provide you with peace of mind and to ensure that any issues you encounter with our products are handled efficiently.

1. Warranty Coverage

The warranty for each product will vary based on its category and the brand’s specific warranty policy. We recommend checking the warranty details provided by the manufacturer or brand before making a purchase.

2. Product Categories

Different product categories may have different warranty terms. Examples include:

• IT Products: Warranty coverage typically includes defects in materials and workmanship as outlined by the manufacturer.
• Medical Equipment: Warranty terms are based on the manufacturer’s policies and may include coverage for specific parts or functions.
• Petroleum Equipment: Warranty coverage will depend on the equipment type and the brand’s warranty terms.
• Solar Products: Warranties may cover specific aspects like performance, material defects, and workmanship, as specified by the manufacturer.

3. Brand-Specific Warranties

Each brand may have its own warranty policy, including the duration and specific terms of coverage. Please refer to the manufacturer’s warranty information included with your product or available on the brand’s website for details.

4. Warranty Claims

If you encounter a defect or issue covered by the product’s warranty, please follow these steps:

1. Review the Warranty: Confirm that the issue is covered under the product’s warranty terms.

2. Contact Customer Service: Reach out to us at with your order number, product details, and a description of the issue. We will guide you through the process of filing a warranty claim.

3. Submit Required Documentation: You may be required to provide proof of purchase, warranty documentation, and photographs or other evidence of the defect.

4. Follow Manufacturer’s Instructions: Depending on the brand, you may need to contact the manufacturer directly or return the product to us for assessment and repair or replacement.

5. Limitations and Exclusions

• Normal Wear and Tear: The warranty does not cover normal wear and tear, accidental damage, or misuse.
• Unauthorized Repairs: The warranty is void if the product has been repaired or modified by unauthorized personnel.
• Warranty Transfer: Warranties are typically non-transferable and apply only to the original purchaser.

6. Changes to Warranty Policy

Treee AE reserves the right to update or modify this warranty policy at any time. Any changes will be posted on this page with the updated effective date.

7. Contact Us

For any questions or concerns regarding our warranty policy, please contact us at:

Treee AE
Email: info@treee.ae
Phone: +971 56 437 87887
Address: Office #316, Monza Building, Al Qusais, Dubai, UAE